Most helpful review

Bait and Switch

I saw an ad on MAJOR WORLD website for a Nissan Rogue. Price sounded fair. I called to make sure the car was still available and they assure me that it was. We arrived and sales person took us for a long walk to see the car. Sales person then says "oh this car has a...
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ID
#2419007 Review #2419007 is a subjective opinion of poster.
New Reviewer

Second set of keys

I purchased my car in April or May with Omar Morales and was promised the second set of key. I’ve tried to reach him for the past months with no answer. I need the second key I was promised. I purchased a 2019 Jeep Latitude. Need keys ASAP. As promised by this sales person.
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ID
#1683615 Review #1683615 is a subjective opinion of poster.
Location
Queens, New York
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

They are verydishonest

they sold me a damage car and then refuse fix it what they running is a criminal enterprise Cry Cry Sad Sad
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ID
#1639814 Review #1639814 is a subjective opinion of poster.
Location
Queens, New York
Reason of review
Bad quality
Loss
$12000
Preferred solution
Let the company propose a solution
New Reviewer

Misleading salesman

So I purchased a 2019 jeep Wrangler JL from jeep Major World around two months ago. The sales person told me that it had a feature called Uconnect that allowed me to view my vehicle from my phone and also start it from my phone or my Apple Watch. It was around 7 PM so it was about time for the place to close. The salesman sat inside of the vehicle with me and gave me a quick rundown on what the vehicle can do. He was trying to start up the Uconnect feature but didn’t know how so he told me to go home and “YouTube“ it. So I went home and did as much research as I could and there was no way that I can start up this feature. So I called my sales person up again and told him that I didn’t know how to start up Uconnect. So he told me to bring it in to the mechanic so he could see what he could do. The next day I drove 10 miles over to the dealership mechanic only to find out that he wasn’t there that day. So I had to drive all the way back home. Then I called the sales person and he told me to come in three days later when the mechanic was there. So when I went to see him, the mechanic told me that you connect wasn’t in my vehicle and that he would compensate me for putting “Viper“ in my vehicle. I told the sales person that I didn’t want viper in my vehicle because I didn’t want to carry around two remotes. It’s bad enough that the wrangler remote is huge as it is. The sales person told me that they were not able to install you connect on the vehicle. Where I believe that it should be installed because this is a premium vehicle and this is what the sales person promised me at the time of the sale. Now they are giving me the runaround telling me that they are going to call me the next day and don’t. They were quick to take my money with my trade-in but now that that’s done, it’s like they don’t want to do anything else for me, meanwhile this was not my fault. I called Jeep customer service and they told me that it is ultimately up to the general manager of jeep Major World. So far nobody has gotten back to me. I am so upset that this is the customer service that I receive for paying $44,000 for a vehicle.
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2 comments
#1877974

wow i dont want those kind of issues I'm take my business else where thank you

#1878587
@PissedConsumer1877974

Yeah, after doing research, the install was indeed possible but they didn’t want to dish out $1500 plus labor for the radio they promised me. So they figure they give me a free viper.

Something I definitely didnt want but had no other choice to get because nobody else wanted to do this for me.

I hear and always heard nothing but bad things about major auto world and I will do as much as possible to never have deal with them again whenever it comes to servicing my vehicle. Never in my life have I felt so helpless with a purchase like this.

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ID
#1595684 Review #1595684 is a subjective opinion of poster.
Location
Queens, New York
Service
Major World Customer Care
Pros
  • Big selection
Cons
  • Lies i was told
  • Misleading salespeople
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
New Reviewer

Lemon

Purchased a 2012 Chevy Cruze at the end of 2013/beginning of 2014 at Major World. They showed me that the vehicle never had any problems or bad history. Within the first year, the car started overheating, check engine came on and then started shutting off on stop lights. At first I didn't think it was anything too bad but when it started shutting off I did my own history search of this vehicle. There were more than 20 problems with this vehicle that was not shown to me. Because of this, the vehicle has been sitting for the past 2yrs without being driven. Sucks because I have to pay over $350/mo for a car I'm not even driving. Wish we can do something to get me my money back or swapped for another vehicle, new and in working order.
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ID
#1205301 Review #1205301 is a subjective opinion of poster.
Product
2012 Chevrolet Cruze Car
Reason of review
Damaged or defective

Negative review

I was going to Mejor World tomorrow. But after reading so much negative feedback from this dealer I'll never step my foot in there.
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ID
#1172664 Review #1172664 is a subjective opinion of poster.

Bait and switch.

The pictures online were different from the car we saw. Clean car fax. But the car had at least 2 accidents. Horrible. I’m pissed I wasted my time.
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ID
#1159587 Review #1159587 is a subjective opinion of poster.

Bad bad bad

My first five minutes was the most worst experience at any dealership in my entire life and I own seven cars ..first I went in to trade my 2012 Mercedes for a 15 Mercedes that I seen online, the old man who attended me had a heavy Jamaican accent with one blind eye he was the worst salesman I have ever experienced in my entire life.. my wife works at a Ford dealership I know over 20 salesman and never witnessed not one be so disrespectful to a customer ..from the start I walked in he walked me into a trailer and asked me to write down all my information including my social security number I told them I'm here to see a vehicle to see if I like it before I go into anything, he refused to show me the vehicle and yelled at me seriously yelled at me and told me to fill out the form first , I told him I'm not signing anything until I see the vehicle he literally threw the form on the table and said do what you want that's not the worst part the worst part is he told his boss that i dont speak english that i asked for a spanish person to help with is pure b.s ...the place is ghetto and again after I had my girlfriend run a couple VIN numbers for me through Carfax turns out every vehicle they have is lemons been in floods and have structural damage on virtually every car in there do your car facts before you walk in there for a specific car do not go in there anyways I bought a Mercedes right across the street from them thanks for chasing me away I got a better deal and was treated very good
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ID
#1130238 Review #1130238 is a subjective opinion of poster.
Service
Major World Mercedes Car Trade-in
Reason of review
Order processing issue

Lemon

I had a horrible experience with major world I wanted a dream car got a lemon and it's supposed to be a new car oil leaking from motor seat belt damaged and also transmission messed up what more can I say oh and the manager Val so nasty and such a liar said he would help us fix situation and never even gave us a call back the whole staff lies and lies just disgusting service hope they get shut down! All union members beware please don't trust them they will rip you off with a smile!!
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1 comment
#1374379

Val the manager is rude and doesn't care about his customers and that Michelle oh wow they even promised us mats for inconvenience and we never got them!! Nasty service the worst!!!!

ID
#1108086 Review #1108086 is a subjective opinion of poster.
Product
2017 Jeep Compass Car
Reason of review
Bad quality
New Reviewer

Major World - Customer Care Review

THIS LOCATION OF A CAR DEALERSHIP IS TERRIBLE, TERRIBLE SERVICE ESP THE OLD HAG *** LOCATED IN BILLING AND SALES. I LIKE HOW THEY ACT LIKE THEY HAVE SUCH AN IMPORTANT ROLE AND LIKE TO TALK LIKE A BAD *** WHEN ALL YOU DO IS SIT BEHIND A DESK ON A COMPUTER DEALING WITH BILLING AND WONT EVEN HELP YOUR OWN CUSTOMERS WHO HAVE BOUGHT FROM YOUR DEALERSHIP. I WILL REVERT EVERY PERSON I KNOW LOOKING TO BUY A VEHICLE TO STAY CLEAR OF THIS LOCATION!! THEY HANG UP THE PHONE ON YOU, DONT ANSWER PHONES, AND THINK ITS FUNNY. WELL I WILL THINK IT'S FUNNY WHEN I CAN SPREAD THE WORD ON THIS {{Redacted}} DEALERSHIP.
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ID
#1104001 Review #1104001 is a subjective opinion of poster.
Service
Major World Customer Care
Reason of review
Poor customer service

Horrible

None of those stupid idiots know what they're doing. They don't know anything about cars. They have a bunch of cars with problems & dont know how to resolve the problem. I don't recommend anybody buying a car from. Report these *** immediately.
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ID
#1101569 Review #1101569 is a subjective opinion of poster.

Awful

I am very upset with service we brought a new car with no upgrades had to bring it to shop twice this car turned out to be a lemon so now I'm pissed I'm paying 500 a month and can't even have a decent car really I work hard for my money how would you feel if this happened to you?
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ID
#1100812 Review #1100812 is a subjective opinion of poster.
Product
2007 Jeep Compass Car
Reason of review
Bad quality

Poor service even after I ignored the bait and switch the prior day

I would leave 0 stars. I did get a good deal on a car last year from them. So I was going to offer repeat business. I sent them a scathing email yesterday after my poor experience on Monday, 7/24. They called and begged me to come in the next day to try to make it...
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ID
#1079565 Review #1079565 is a subjective opinion of poster.
Service
Major World Customer Care
Reason of review
Poor customer service

I was lied to and ripped off

This business is filled with thieves and Liars! They had me drive 3 hours to look at a vehicle that they claim to have been accident-free with a clean Carfax and the whole rear end was caved in. They then called me cheap laughed and walked away from me. If you want to know the truth about this business just go on Yelp and read those reviews because the Google reviews are paid for by their advertising company that posts them. Avoid this business at all costs!!!
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ID
#1069702 Review #1069702 is a subjective opinion of poster.
Service
Major World Customer Care
Reason of review
Poor customer service
New Reviewer

Tottally screwed over !!!!!

Not only are they ripping people off they are selling cars with clean carfax reports knowing they have body work done and they push you through the process so you dont have time to figure it out before its too late this place is a major scam artist now i own a car i cant get half what i paid for it back they prey on the weak its disgusting they are allowed to do this !!!!! There should be a motor vehicle investigation of there stock and force them to disclose this information now im stuck i cant afford an attorney!!!! I owe 16,000 on a car worth 6,000-7,000 im so screwed!!!! Deceptive and straight out thieves do not buy from here !!!!!!!
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ID
#1060344 Review #1060344 is a subjective opinion of poster.
Product
2015 Honda Civic Car
Reason of review
Pricing issue
New Reviewer

Major World - Deal Review

Major world had a promotion offering a flat screen tv when you purchase a car. Cool right? What they DONT tell you is before you get the free tv they ask you to sit in this little office with this fat geeky woman with glasses claiming to be in their "marketing dept."...
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1 comment
#1304076

I knew that the commercial was too good to be true, never will buy there, never did. thank God!

ID
#994877 Review #994877 is a subjective opinion of poster.
Service
Major World Deal

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